Frequently Asked Questions
Everything you need to know about shopping with Boden USA.
What is the Boden USA return policy?
We want you to love your items. If you are not completely satisfied, you can return your purchase within 45 days of dispatch for a full refund, or within 365 days for a gift voucher if the item is faulty.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer tracked express shipping options if you need your British-designed styles a little sooner.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' and 'Fit & Care' section. We provide measurements for the garment itself to help you find the perfect fit compared to your own body measurements.
Does Boden offer a quality guarantee?
Yes, we pride ourselves on craftsmanship. We offer a 365-day quality guarantee on all our clothing, meaning we will replace or refund any item that doesn't live up to our high standards of durability.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.